Grab Tablet Operation

If you are having trouble with your Grab Tablet please follow these steps 1) If turned off or showing a black screen, press and hold power button (which may be located at back of tablet) for 3-5 seconds until the start screen appears. Please also check the tablet is plugged to a power source 2) If not turned off, please tap 3 vertical dots in top right of tablet, select “exit to launcher” and enter password, hit OK and select “home” launcher and OK again. Once on home screen, press and hold power button and restart tablet. Once tablet restarts, select application “Grab POS.”

Rejecting Orders from the Grab Tablet
To reject an order: After placing an order customers may require a refund due to several reasons:  Item is out of stock Customer is unhappy ...
Tue, 9 Jun, 2020 at 4:39
Out of Stock Item
You can mark items out of stock on the tablet through settings: 1) If an item or items are temporarily out of stock they can be removed from the menu ...
Wed, 13 May, 2020 at 9:42
Marking an Order Ready
  When an order is ready for pickup, mark the order Ready:   1) When a customer has placed an order it will appear in the "New Orders" sect...
Tue, 9 Jun, 2020 at 4:38
Marking an Order Picked Up
When the customer has collected their order, mark the order Picked Up. 1) Select the correct order 2) Tap Picked up, the order should disappear ...
Fri, 5 Jun, 2020 at 8:44
Tablet Settings
Tablet Settings: If the store is experiencing irregular operations the Grab ordering service can be disabled, order turnaround time edited or store op...
Thu, 14 May, 2020 at 9:47
Tablet Freezing/Loosing Connecttion
If the tablet has frozen/unresponsive or lost connection and is displaying the screen below, there are a number of steps you can take to resolve ...
Tue, 9 Jun, 2020 at 5:22
Refunds for Closed Orders
If a customer has an issue with an order after it has been closed, there are different steps to take in order to resolve. How to refund a customer will depe...
Tue, 9 Jun, 2020 at 6:37
Ordering Supplies
If you require any additional supplies such as Grab stickers, Grab promotional cards, printer paper or printer labels go to to getgrab.com/supplies and subm...
Tue, 9 Jun, 2020 at 6:49
Damaged Tablet
If your tablet has become damaged please contact support@getgrab.com providing as much detail as possible and attach a photo(s) of the damaged tablet.
Tue, 9 Jun, 2020 at 6:52